General Terms and Conditions - For the purchase of vouchers.


General Terms and Conditions for the sale of value and service recommendation vouchers in the online voucher portal of halbersbacher hospitality group gmbh.


I. Scope of application

These General Terms and Conditions (GTC) apply to the sale of value and service recommendation vouchers on the online voucher portal of halbersbacher hospitality group gmbh at www.halbersbacher.de and on the websites www.tannenhaeuschen.de and www.twicehotels.de.


II Contractual partner

Only persons who have reached the age of 18 are authorised to make purchases on the online voucher portal.
The contract is concluded between the purchaser as the buyer and the

halbersbacher hospitality group gmbh
Mollistrasse 10
18209 Bad Doberan

Represented by the managing director Mr Arne Mundt
Register court: Rostock HRB: 14516

as the seller.


III Conclusion of contract

1. the products (vouchers) presented in our online voucher portal are merely invitations to order (invitatio ad offerendum). They do not constitute a binding offer.

2. by placing an order by clicking on the "order subject to payment" button, the customer submits a binding offer to conclude a purchase contract for the selected voucher(s). This order will be confirmed immediately to the e-mail address provided by the customer.
By providing the ordered voucher(s) for download and printing (Print@home) in the online voucher portal and digitally by email, the customer's offer is accepted.

3. if the corresponding option is selected in the online voucher portal or when ordering by telephone, the ordered voucher(s) can be sent by post to the address specified by the customer. A shipping fee of EUR 3.00 will be charged for this. The contract is concluded upon dispatch of the ordered voucher(s). In this case, halbersbacher hospitality group gmbh shall not be liable for any delays in the delivery of the voucher(s) by post.

4. incorrect entries shall be at the expense of the customer.

5. deviations in the illustrations and photos are possible. Errors and changes to the articles are reserved.


IV. Invoicing, value added tax, terms of payment

1. invoicing with proof of tax can only be issued at the time of the actual provision of the service due to the legal regulations (UStG). This is the time of voucher redemption.

2. all prices listed do not include VAT, as the voucher itself is a 100% credit note. Only the actual invoice(s) issued by the hotel will include VAT.

3. payment of the purchase price is processed via the payment service provider Concardis. The following payment methods are available to the buyer: Credit card, PayPal and instant bank transfer.


V. Redemption

1. value and service recommendation vouchers can only be redeemed in the hotels of halbersbacher hospitality group gmbh.

2. the voucher(s) ordered can be redeemed by the person presenting them.

3. the right to redeem the voucher expires within 3 years from the end of the year in which the voucher was issued (according to the date of issue).

4. halbersbacher hospitality group gmbh is only obliged to honour the voucher(s) if the purchase price due has been paid in full.

5. a cash payment of the voucher value is excluded. If the price of the service for which the voucher is being redeemed is less than the value of the voucher, the redeemer will receive a voucher for the difference on site. The period for the entitlement to redeem the voucher for the difference corresponds to the remaining period for the entitlement to redeem the original, only partially redeemed voucher.


VI Liability

1. halbersbacher hospitality group gmbh shall be liable to the customer in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.

2. halbersbacher hospitality group gmbh shall only be liable in other cases - unless otherwise provided for in paragraph 3 - in the event of a breach of a contractual obligation, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the customer as a customer may regularly rely (so-called cardinal obligation), limited to compensation for foreseeable and typical damage. In all other cases, liability is excluded subject to the provision in paragraph 3.

3. liability for damages resulting from injury to life, body or health and under the Product Liability Act shall remain unaffected by the above limitations and exclusions of liability.


VII. Right of cancellation

1. as a consumer, i.e. as a natural person who places the order for a purpose that cannot be attributed to his commercial or independent professional activity, the customer is entitled to a right of cancellation in accordance with the statutory provisions.

2. if the customer as a consumer makes use of his right of cancellation in accordance with the above paragraph, he shall bear the regular costs of the return shipment.

3. in all other respects, the provisions set out in detail in the following shall apply to the right of cancellation:

Cancellation policy
Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of cancellation, you must inform us

halbersbacher hospitality group gmbh
Mollistrasse 10
18209 Bad Doberan

represented by the managing director Mr Arne Mundt
Register court: Rostock HRB: 14516

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

You can use the attached sample cancellation form (PDF), but this is not mandatory. You can complete the sample cancellation form and send it to us by email to info@halbersbacher.de. If you make use of this option, we will send you a confirmation of receipt of such a cancellation without delay (e.g. by e-mail).

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

We would like to point out that the right of cancellation does not apply to contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transport of goods, vehicle rental, delivery of food and beverages and the provision of other services in connection with leisure activities if the contract provides for a specific date or period for the provision. This exception does not apply to contracts for travel services in accordance with Section 651 a of the German Civil Code (BGB) if these have been concluded outside business premises, unless the verbal negotiations on which the conclusion of the contract is based were conducted at the consumer's prior request. The right of cancellation expires if the voucher(s) is/are redeemed by mutual agreement during the cancellation period.


VIII Final provisions

1. place of fulfilment and payment is Bad Doberan.

2. the law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the country in which the buyer has his habitual residence remain unaffected.

3. if the buyer does not have a general place of jurisdiction in Germany or moves his place of residence abroad after conclusion of the contract or his place of residence is not known at the time the action is filed, the place of jurisdiction for all disputes arising from the purchase contract shall be Bad Doberan.

4. should individual provisions of these General Terms and Conditions be or become invalid or contradict the statutory provisions, this shall not affect the remainder of the contract. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision. The above provisions shall apply accordingly in the event that the contract proves to be incomplete. Otherwise, the statutory provisions shall apply.


Status: December 2021


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