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Questions & AnswersEverything at a glance.

Questions? Answers! Here you will find an overview of the most important information about our Hotel Annaberg. If your question is not answered, please feel free to send us an e-mail or simply call: +49 6322 9400-0.

If you suffer from lactose, gluten or other intolerances, please let us know.

You can move into your room from 3:00 p.m. on the day of arrival. Check-out is possible until 10:00 a.m. on the day of departure (Saturday and Sunday until 11:00 a.m.).

You can store the bicycles you have brought with you safely and free of charge in our bicycle room. Alternatively, you can rent bicycles and eBikes from one of the local bicycle dealers on a daily basis for a fee.

We serve our rich vintner's breakfast daily as a buffet in our restaurant.

We wish you a pleasant start to the day!

Breakfast times
 Monday to Friday: 07:00 to 10:00 a.m.
 Saturday to Sunday and public holidays: 08:00 to 11:00 a.m.

In some rooms we allow the accommodation of pets. Please indicate your four-legged friend when booking (€ 15.00 per day).

You can also take your four-legged friend with you to our restaurant.

Of course, little travellers are also very welcome here.

Children up to 11 years of age even stay free of charge - in their parents' bed or in an available extra bed. From the age of 12, the normal prices apply.

To find the right room for your family, please enter the number of adults and children travelling with you in our online booking mask. If you would like a baby or extra bed for your child(ren), please select this option later in the extras section. Otherwise, this means for us: your child/children sleep in the parents' bed.

If you would like an additional pillow or blanket in your hotel room, please contact our staff at reception.

We offer climate-neutral overnight stays on request. We calculate the CO2 emissions of your stay, offset the greenhouse gases and provide you with a certificate as proof.

With climate-neutral overnight stays you make a contribution to global climate protection and support recognized climate protection projects. They also promote the achievement of global sustainability goals (Sustainable Development Goals), such as fighting poverty or improving living conditions in emerging and developing countries.

The climate protection projects, tested and certified according to international standards, demonstrably save CO2. ClimatePartner's TÜV Austria-certified process for offsetting CO2 emissions guarantees you additional security.

With ClimatePartner, a leading solution provider for companies in climate protection, we have a strong partner at our side in the implementation of climate-neutral overnight stays.


How you can make your overnight stay with us climate-neutral:

In our online booking mask, you will be shown the option of climate-neutral accommodation based on your selected travel duration. After selecting this option and completing your reservation, you can finally download your personal certificate on the booking confirmation page.

The compensation amount is passed on 1-to-1 to Climatepartner, who support numerous climate projects.

Our main building has a lift that connects the lobby, vaulted cellar and upper floor with almost no barriers. In some areas, individual steps may have to be overcome.


 
 

Our hotel car park is right next to the hotel. We charge €10.00 per day/vehicle.

Our hotel has exclusively non-smoking rooms. The hotel is generally non-smoking.

Take a safe holiday - cancellation without risk

 To ensure that you are compensated for possible financial losses in the event of cancellation or interruption of your holiday due to illness, accident or unemployment - even within the family - we recommend the products of our partner ERGO Reiseversicherung, the market leader among travel insurers in Germany.

 Don't forget travel insurance - it can be expensive without it.

Cancellation insurance not only offers you protection in the event of cancellation, but also in the event of an unexpected interruption to your trip. In this case, ERGO travel insurance covers the costs for the unused days of your stay. This means you are optimally protected financially before and during your trip. The loss of your hotel or holiday apartment key and damage to furniture are also covered. The CancellationPlus insurance offers even more.

In addition to the benefits of the cancellation insurance, it also includes repatriation with emergency medical assistance (not covered by statutory health insurance), luggage insurance and bicycle protection.

Your contact for insurance questions is always ERGO.

Book your travel insurance now >>

Let us spoil you with culinary delights in our restaurant. You will find comprehensive information on our restaurant page.

Restaurant hours

Monday to Sunday from 05:00 p.m. to 10:00 p.m. (warm cuisine until 08:30 p.m.).

Our reception is staffed daily from 7:00 a.m. to 8:00 p.m.

If you expect to arrive later than 8:00 p.m., please let us know in advance so that we can check you in later.

Our sauna is available to you every day from 8:00 a.m. to 10:00 p.m. In order to make the use of the sauna as energy-efficient as possible, we ask you to register your use at our reception by 6:00 p.m. We would be happy to heat up the sauna for you at the desired time. Lead time: 30 minutes.

WiFi is available free of charge throughout the hotel. Please log in to our WiFi network with the password "hbphwlan".


We accept debit cards and American Express, MasterCard and Visa.


Cash-free hotel from January 01, 2023

Our hotel will become a cashless zone from January 1st, 2023. We have noticed that the proportion of cash payments is continuing to decrease, so from the new year we will switch completely to "cash-free". In return, we will continue to expand our range of alternative (digital) payment methods for you.

Please understand that we will no longer be able to accept cash payments from January 1, 2023.